Emergency Response Service

Wildlife Victoria’s Emergency Response Service is invaluable, giving the public somewhere to call every time they find a distressed sick, injured or orphaned native animal. We are here to make sure our precious native animal’s welfare needs are matched with the volunteer service most appropriate; be that a rescuer, transporter, carer, vet, or other specialist.

Our service is staffed with highly trained operators who progress through a series of questions with each caller. This ensures that the exact details of each animal and that particular situation are recorded along with gathering all those vital statistics used to improve conditions and advocate for wildlife over the longer term.

Supporting our trained operators is a state-of-the-art database which pinpoints the exact address of the animal needing care and the network of volunteers available at that time within a certain geographical radius. The whole process is automated through a case numbering system which sends out SMS messages to volunteers, follow up emails to all parties connected to that unique case number and the eventual fate of the animal is reported back to the caller.